{"id":39,"date":"2026-01-16T22:28:27","date_gmt":"2026-01-16T22:28:27","guid":{"rendered":"https:\/\/kikkasequestrian.com\/?page_id=39"},"modified":"2026-02-25T00:07:19","modified_gmt":"2026-02-24T22:07:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kikkasequestrian.com\/et\/refund_returns\/","title":{"rendered":"Tagastused"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-fc54cf0f wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"margin-bottom:var(--wp--preset--spacing--80)\">Refund &amp; Returns Policy<\/h2>\n\n\n\n<p>You have the right to withdraw from your purchase within <strong>14 days<\/strong> from the date you receive your order.<\/p>\n\n\n\n<p>Please note that all products on &#8220;Stock clear sale&#8221; campaign are considered final sale and will be not eligible for return or exchange.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">The right of withdrawal does not apply if the buyer is a legal person.<\/p>\n\n\n\n<p>To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other<br>way than is necessary in order to examine the nature, properties and functioning of the goods in the<br>same way the buyer would be allowed to test the goods in a physical shop.<\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must be unused and in original condition<\/li>\n\n\n\n<li>All labels, tags, protective elements, and packaging must be intact and appear unused<\/li>\n<\/ul>\n\n\n\n<p>The customer is responsible for return shipping costs unless otherwise stated.<\/p>\n\n\n\n<p>Refunds will be made when we have received and checked the condition of the goods. The refund applies to the cost of the returned product.<\/p>\n\n\n\n<p>If the products have been used in any other way than is necessary for the nature, characteristics or<br>functionality of the goods or they have wear marks, Kikkas Equestrian has the right to reduce the<br>refundable amount in accordance with the decrease in value of the goods.<\/p>\n\n\n\n<p>Shipping fees are non-refundable.<\/p>\n\n\n\n<p>In order to return the goods, the buyer should submit a withdrawal application which can be<br>accessed here: withdrawal application.<\/p>\n\n\n\n<p>The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact<br>that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective<br>item).<\/p>\n\n\n\n<p>The buyer should return the goods within 14 days of submitting their application to do so or provide<br>proof that the goods have been handed over to the carrier within that period.<\/p>\n\n\n\n<p>We may refuse to process the refund until it receives the item that is the object of the<br>contract or until the buyer submits proof that the item has been sent back, whichever happens first.<\/p>\n\n\n\n<p>We have the right to withdraw from the sales transaction and request that the goods be<br>returned by the buyer if the marked price of the goods in our shop is significantly lower than<br>the market price of the goods due to an error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--70);font-style:normal;font-weight:100\">REGISTER YOUR RETURN<\/h2>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1414-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1414\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/et\/wp-json\/wp\/v2\/pages\/39#wpcf7-f1414-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/et\/wp-json\/wp\/v2\/pages\/39#wpcf7-f1414-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1414\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1414-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nimi\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"number-148\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order Number\" value=\"\" type=\"number\" name=\"number-148\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-reason\"><option value=\"\">Reason for return<\/option><option value=\"Wrong size\/fit\">Wrong size\/fit<\/option><option value=\"Item arrived damaged\">Item arrived damaged<\/option><option value=\"Changed my mind\">Changed my mind<\/option><option value=\"Product defect\">Product defect<\/option><option value=\"Incorrect item received\">Incorrect item received<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-545\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-545\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and agree to Refund & Returns Policy<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-3944846794\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAChln-3VpeFxa9bQ\" data-theme=\"dark\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-3944846794\"); if(e&&!e.innerHTML.trim()){turnstile.render(e, {sitekey:\"0x4AAAAAAChln-3VpeFxa9bQ\"});} }, 200); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-3944846794\"> <style>#cf-turnstile-cf7-3944846794 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-3944846794')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-3944846794');},1000)}})})});<\/script> <\/div>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Esita\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"et\"\/><\/form>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">DAMAGED OR USED RETURNS<\/h2>\n\n\n\n<p>If returned items show signs of use, damage, missing tags, dirt, hair, or altered condition, we reserve the right to apply a depreciation fee or refuse the return.<\/p>\n\n\n\n<p>In severe cases, up to <strong>100% of the product value<\/strong> may be deducted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">REFUNDS<\/h2>\n\n\n\n<p>Refunds are processed after the returned item has been received and inspected.<\/p>\n\n\n\n<p>Refunds are issued to the original payment method and typically take <strong>5\u201310 business days<\/strong>, depending on the payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">COMPLAINTS &amp; WARRANTY<\/h2>\n\n\n\n<p>If you receive a defective product, please <a href=\"https:\/\/kikkasequestrian.com\/et\/contact\/\" data-type=\"page\" data-id=\"41\">contact us<\/a> as soon as possible and provide a description and photos of the issue.<\/p>\n\n\n\n<p>Kikkas Equestrian  is liable for defects and lack of conformity in accordance with applicable consumer protection laws. Manufacturing defects and other non-conformities covered by law may be remedied in accordance with your statutory rights. Normal wear and tear, misuse, accidents, or improper care are not covered.<\/p>\n\n\n\n<p>Each case is assessed individually.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">CONTACT<\/h2>\n\n\n\n<p>If you have questions regarding these Refund &amp; Returns, please contact us via our <a href=\"https:\/\/kikkasequestrian.com\/et\/contact\/\" data-type=\"page\" data-id=\"41\">Contact page<\/a> or email <a href=\"mailto:info@kikkasequestrian.com\"><strong>info@kikkasequestrian.com<\/strong><\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy You have the right to withdraw from your purchase within 14 days from the date you receive your order. Please note that all products on &#8220;Stock clear sale&#8221; campaign are considered final sale and will be not eligible for return or exchange. The right of withdrawal does not apply if the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":5,"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":1416,"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/pages\/39\/revisions\/1416"}],"wp:attachment":[{"href":"https:\/\/kikkasequestrian.com\/et\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}